Introduction

A love of science and a career test result that listed "magician" alongside "pharmacist" first sparked Dr. Sudan Gordon's interest in the pharmacy profession. What began as a high school assignment quickly grew into a calling—one driven by a desire to make a meaningful impact in healthcare and the community. From early experiences as a pharmacy technician to a pivotal role in pharmacy automation at a leading tech company, Dr. Gordon has built a dynamic career grounded in innovation, mentorship, and patient-centered care.

Why Pharmacy

I've always loved math and science. I took a personality test as part of a career project in high school and the suggested jobs based on my results were magician, comedian, rock star, and pharmacist. I selected pharmacist. From my research I learned about the respect the profession garners and the impact pharmacists have in the healthcare system and community. At the conclusion of the assignment I made the decision to pursue pharmacy.

Career Journey

I completed my prerequisites while pursuing my undergraduate degree in biology. After college I worked as a pharmacy technician for two years in both large chain and independent pharmacies-- just to make sure. Then I applied to pharmacy school and was accepted.

Current Role and Responsibilities

I typically arrive two hours before our mail order operation begins to review the automation performance reports from the previous day, week and current week to date. I analyze the data and make adjustments to the various robotics to optimize the robots for the shift. I also manage pharmacy technicians who build and assign canisters for new NDCs or NDC changes. Lastly, I attend meetings, work on continuous improvement projects, and communicate progress updates to senior leadership.

Challenges

The most challenging aspect of my career is advocating for the profession of pharmacy. The importance of putting patients first and at the center of in the healthcare system can be exhausting due to various factors in the current pharmacy ecosystem. At times conflicting interests can negatively impact the best outcome for the patient. As necessary as it is, amplifying the voice of the patient-- especially the underserved, can be exhausting.

Rewards

The most rewarding aspect of my career is precepting APPE students! I love facilitating the development of students' pharmacy knowledge and experience. Exposing students to pharmacy automation and helping them understand it's current role in pharmacy and the potential for the future is energizing to me.

As a pharmacist at a huge tech company I have had several opportunities to have a positive impact in my role. Recently I was able to facilitate the merger of our PillPack and Amazon Pharmacy operations which has led to significant increase in the ability for our patients to get and stay healthy. This change has improved the efficiency and quality of the care we provide. It is amazing to be building something special at such a large scale.

Advice for Students and Aspiring Professionals

Count the cost of making the decision to commit to the profession. For most it is a life long career, so think about yourself practicing pharmacy in 5 years, 10 years, 20 years. What will pharmacy even look like by the time you become a pharmacist, let alone 40 years from now?

Work/Life Balance

I make sure to plan my personal life as far in advance as possible. It gives me something to look forward to and focus on when things get difficult or even monotonous at work. Scheduling dedicated time with family and friends can be difficult with busy lives, but taking breaks is so important.